Case Study · Managed Support

School IT AMC & Support Contract

Scheduled preventive maintenance for lab and office systems, priority on-site response, and term-wise backup verification.

Managed Support
60+ Systems Covered
4 Scheduled Visits
The Requirement

What The Business Was Up Against

Lab systems failed during exam weeks with no vendor commitment, and classroom PCs were repaired only when someone escalated.

Scope Delivered

  • Asset register
  • Scheduled preventive visits
  • Priority response window
  • Term-wise backup verification
  • Quarterly report
Our Approach

How We Built It

Put every lab and office machine on an asset list, scheduled preventive maintenance visits, agreed a response window for classroom outages, and verified backups each term.

Business Outcome

Failures are caught during scheduled visits rather than during exams, and the school has one contact for every IT issue.

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